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Dispatcher, Utilities - London, ON

Company Overview
multiVIEW is a professional services firm that specializes in Utility Locating, Concrete Scanning, Subsurface Utility Engineering, Hydro Excavation, Sewer Camera Inspections and Near-Surface Geophysics. During nearly 30 years in business, multiVIEW has collected, analyzed, prepared and delivered advanced subsurface data to empower thousands of construction, geotechnical, engineering, architectural and environmental projects around the world. 
 
Role Summary
Reporting to Operations Supervisor, the Dispatcher is responsible for leading dispatch and coordination activities for a variety of projects at multiVIEW.  The Dispatcher is a detailed and critical thinking individual that can work with multiple stakeholders under tight timelines in a customer service role.  

Duties & Responsibilities:
  • Maintain the master work schedule, including the assignment of people and equipment to projects
  • Manage emergency requests, on-call board, communication processes and technician hours.
  • Prepare and distribute Technicians’ daily schedules.  Create schedules that result in optimal utilization of technician, equipment and fleet resources. 
  • Track and record fleet maintenance scheduling and fleet availability.
  • Deal with scheduling issues and conflicts as they arise internally and with clients.
  • Coordinate records and utility locates for customers and projects.
  • Process sales orders into the system.
  • Compile work packages defined by the Project Managers and others to provide tasking instructions for the operations team.
  • Collect and enter sub-surface data into a database.
  • Check field staff timesheets against work instructions and time standards and enter into the system.
  • Manage permitting process.
  • General office administrative tasks.
  • Other duties as assigned. 
Skills & Qualifications:
  • College diploma or equivalent experience.
  • Minimum 2 years’ experience as a dispatcher required.
  • Experience in Utility Locating or Construction an asset.
  • Strong computer skills required for use of application software.
  • Organized and systematic with good attention to detail.
  • Self-motivated, adaptable and good in teams.
  • Excellent communications skills.
  • Strong customer service skills.
  • Well organized and calm under pressure.
  • The ability to build business relationships, with clients and across the business.
  • Discrete and able to maintain confidentiality.
Compensation & Benefits:
  • Competitive Salary
  • Company Paid Health Benefits
  • Employee Assistance Program
  • Paid Sick Days
 
How to Apply
multiVIEW Locates Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.  To confidentially apply, please email your cover letter, resume and salary expectations to hr@multiview.ca or click below:

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We appreciate all expressed interest in this position, however only candidates selected for an interview will be contacted.